Policies and Shipping
Shipping options are available for most apparel and accessory items. Orders typically ship within one to three business days of being placed.
We do not currently offer shipping on any bikes, they are all in-store pick up.
|Order Amount||Standard Shipping||In-Store Pickup|
|$150 or more||Free||Free|
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of Canada at this time.
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Within 30 days we offer store credit or exchange on all products except bike parts. If something does not fit right we would gladly exchange it for another size something else or a store credit to be used at any time. Sale items are always final sale unfortunately we cannot offer store credit or exchange on these.
If there is a bigger problem with a product you purchased with us let us know as soon as possible, we can offer manufacturing warranty on many items.
If your item needs to be shipped back to us, it must be shipped to our Hinton Alberta location only.
Vicious Cycle Ltd.
106 park street
P.O. Box 6744
Hinton, AB, T7V 2B1
Labor fees, such as custom wheel builds or other services, are non-refundable.
Order cancellations with refund must be within a 2 hour time period after ordering. If 2 hours after ordering passes a partial refund can be made but cancelled orders might be subjected to a $15.00 restocking fee.
*This policy is subject to change in the near future based entirely on the lack of stock for supply.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!